Expert Connections AI
Every question is routed to the right expert automatically. AI matches forum posts against member expertise and notifies the right people in real time.
Member Portal and Community
Give your members one place to connect, learn, and renew.
Member Lounge brings member management, events, resources, discussions, and AI recommendations into a single platform, so your team stops moving data between tools and your members find a reason to come back every week.
Member Lounge is an AI-powered member portal and community platform for professional associations. It connects member management, events, resources, discussion forums, jobs, surveys, communications, analytics, and personalized AI recommendations in one place.
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Trusted By
One connected platform
Everything connected from day one.
Stop paying for 5 disconnected tools. Manage members, events, content, and communications from one place.
Inside the platform
The parts that keep members coming back.
Built in AI, a daily feed, branding control, native integrations, live analytics, and enterprise security.
Social Timeline
One feed for everything happening in your association. Events, resources, discussions, and updates in a single scroll your members can check every day.
Customization and Branding
Your colors, your logo, and your style across the entire platform, so the portal looks like an extension of your association.
Integrations
Native connections with WordPress, Drupal, CiviCRM, Stripe, Twilio, SparkPost, Constant Contact, and Zoom.
Advanced Analytics
Real time dashboards connected to Google Analytics, Mixpanel, and PostHog, so you can see what members actually use.
Security and Compliance
Enterprise grade protection across every layer of your member experience, including secure payments through Stripe.
Member Management
Every member managed, from sign up to renewal.
Profiles, payments, tiers, and renewals handled automatically so your team focuses on engagement, not data entry.
- Member profilesCustom fields, preferences, and full interaction and payment history in one place.
- Membership tiers and rolesConfigurable in minutes, with no developer required.
- Onboarding workflowDrives sign up to first action in one session.
- AI engagement engineDelivers personalized content and recommendations to every member.
- Renewal automationHandles reminders and payments from beginning to end.
- Member directorySearchable across the full community.
Event Management
Run every event from the platform your members already use.
In person, online, and hybrid events handled end to end, from sign up to follow up.
- Event creationSupports in person, online, and hybrid formats in a single workflow.
- Registration flowTied to member profiles, with access control by membership tier.
- Payment processingRuns through Stripe and is PCI DSS compliant by default.
- Promotion engineRuns AI driven marketing campaigns from beginning to end.
- Reminder automationDelivers custom email and SMS sequences for each event.
- Speaker moduleOrganizes bios, sessions, and assets in one view.
Resource Library
The Netflix experience for your association's library.
Everything organized in one searchable gallery. Members find what they need in seconds, not minutes.
- Resource catalogCentralizes videos, files, and links in one library.
- Smart taggingFilters resources by category, interest, or audience.
- Access controlUses permission groups tied to membership tier.
- Pricing controlsSupports different rates for members and non members.
- AI powered recommendationsSurface the right content for each member automatically.
- Live streamingBroadcasts sessions directly inside the platform.
Discussion Forums
Human conversations, powered by AI.
Members ask questions and get answers from the right experts in your community, without your staff routing anything manually.
- Group managementCreates general or specific discussion spaces with custom moderation.
- Permission controlsRestrict access and posting rights by membership tier.
- Notification engineDelivers real time email updates on followed groups and posts.
- Peer connectionsHelp members discover and engage with people who share their interests.
Job Board
Career opportunities inside your membership.
One more reason for members to log in every week. Job listings you control by category and access level.
- Job categoriesCustomizable to match your industry and member roles.
- Visibility controlsSupport public listings and member only postings.
- My Jobs tabLets members track and manage every job they post.
- Listing hubCentralizes every admin approved opening in one view.
- Applicant flowRoutes candidates directly to the contact or application link on each listing.
- Employer visibilityPuts your member organizations in front of the people they want to hire.
Surveys and Forms
Custom forms without a developer.
Event sign ups, member feedback, and internal workflows. Build any form yourself and pull the data when you need it.
- Form builderDrag and drop controls for fields, layouts, and design.
- Data collectionConsolidates every response in one central platform.
- Versatile use casesSupports event registration, feedback, custom data capture, and internal workflows.
Results and client stories
A member experience people actually use.
Three associations measured what changed after moving to Member Lounge, and these are the people who reported it.
10× easier Member administration
Member Lounge has made my job 10 times easier! And the quality of the support was something that I truly have never experienced before.
Allison CalnenMembership Coordinator, Pharmacy Association of Nova Scotia 2× Member engagement
You guys really listen and hear us, from the process of winning the RFP to working through it, there were a lot of good responses and understanding.
Tabitha SkolskiMember Services Director, Alberta Dental Association 0 to 4,000 Members in two years
At the end of the day, we got a product that's easy to use, well structured, and truly adds value for our members.
Derek VentnorChief Operating Officer, Skate Ontario Common questions
Member portal questions, answered.
Quick answers about how Member Lounge connects your member experience.
What can associations manage in Member Lounge?
Member Lounge brings member profiles, tiers, renewals, events, resources, discussion forums, job listings, surveys, forms, communications, and analytics into one connected platform.
Does Member Lounge connect to our existing systems?
Yes. Member Lounge supports native connections with WordPress, Drupal, CiviCRM, Stripe, Twilio, SparkPost, Constant Contact, Zoom, and analytics platforms.
How does AI improve member engagement?
AI recommends relevant content to each member and matches discussion questions with people who have the right expertise, reducing manual routing by staff.
Can Member Lounge manage in person and virtual events?
Yes. Associations can create and manage in person, online, and hybrid events, including registration, payments, promotions, reminders, speakers, and follow up.
Can access be controlled by membership tier?
Yes. Permission groups and visibility controls can restrict resources, discussions, events, pricing, and other content according to membership tier or role.
How does Member Lounge protect association data?
Member Lounge uses enterprise grade protection across the platform and supports secure payment processing through Stripe with PCI DSS compliance.
See Member Lounge in action
Ready to connect your entire member experience?
See how Member Lounge brings members, events, content, community, and AI together in one platform.
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