About Us

Who we are

Member Lounge is an AI-powered engagement platform designed to empower professional associations to build stronger, more meaningful connections with their members. Through automated workflows, personalized communication, and insightful analytics, our platform boosts member retention, streamlines association operations, and drives deeper engagement.

Our journey began with Grype Digital, a trusted partner to associations since 2009, responsible for building some of the largest member portals in Canada. Through our work with professional associations globally, we have learned the intricacies of what makes member engagement thrive. Member Lounge is the evolution of these insights into a specialized platform, tailored to deliver membership success. Member Lounge is a SaaS platform that draws on our experience, knowledge, and deep understanding of what it takes to foster lasting member engagement and success.

Leadership Team

Farhad Khan, CEO

The idea for Member Lounge was born from Farhad Khan’s dedication to helping associations maximize their member value and engagement since 2009. As CEO, Farhad leads the vision and strategy for the platform, ensuring it remains aligned with the evolving needs of associations. Farhad has won numerous awards for his work including being named a Top 40 under 40 by the Ottawa Chamber of Commerce in 2016 and Fastest Growing Companies in Ottawa in 2024 by the Ottawa Business Journal.

Pragash Jeyaratnam, CTO

Pragash Jeyaratnam, with extensive expertise in AI, IoT, cybersecurity, and Agile methodologies, leads the strategic roadmap at Member Lounge. He drives innovation through AI and Machine Learning integrations that enhance user experiences and boost customer retention. With leadership experience spanning the Asia-Pacific, Subcontinent, and Americas, Pragash ensures our solutions remain secure, scalable, and cutting-edge, positioning Member Lounge for continued growth and success across global markets.

Our Core Values

Impact on Lives 
We are committed to creating solutions that make a positive impact on people’s lives, fostering meaningful connections and enhancing experiences for all.
Purpose-Driven Partnerships 
We align with organizations that share a core sense of purpose – to uplift and empower communities. Together, we drive change that helps people thrive.
Client Success 
Our clients’ growth is our success. Through our digital services, we empower associations to enhance member engagement, achieve their strategic goals, and build lasting value.
Team Growth and Well-being 
We believe in growing together. We treat every team member with fairness, respect, and encouragement, fostering a culture where we all succeed collectively.
Holistic Impact 
Our work touches everyone involved – from team members and clients to partners and their communities. We strive to make a meaningful difference in every interaction and relationship.

Vision

Our vision is to use modern technology to foster meaningful connections in a hyperconnected world. Amid an overflow of information and digital networks, we aim to help associations facilitate relevant, impactful interactions between their members and content.

Mission

Our mission is to empower professional associations to build thriving member communities by driving digital transformation. We make it easy for organizations to enhance member engagement, boost retention, and achieve their strategic goals.

Offices

With headquarters in Ottawa, Ontario, Canada, and talented teams in Brazil and Bangladesh, our global footprint allows us to bring a wealth of perspectives, technical expertise, and round-the-clock support to associations worldwide, ensuring continuous innovation and timely assistance.

Get in touch

Interested in learning more about how Member Lounge can transform your association’s member experience? Let’s connect and explore how we can help you achieve your goals.